How can we help?

Enter your email on the home page and tick the Terms box. A 6-digit code is sent straight away; it is the same code that is in the email. You can also use Google, or a password if you set one.

Codes can take a minute. Check spam, then tap "Resend code" after 30 seconds, and make sure the email is spelled right.

When it is switched on, the sign-up card shows a one-tap check from Cloudflare that keeps bots out. Tap it once; it turns into "Verified" and you carry on. It never asks for anything else.

Sign in with the same email: your trades are already here. To bring settings saved on one device, open "Move my journal" on the old site from that device.

In Deriv, create an API token with Read access only (Account settings → API token). Paste it on the Import page, tap Connect, then "Import closed trades". The token can read your history; it cannot trade or withdraw.

Export your account history from MT4 as an HTML statement, or from MT5 as a report, and upload the file on the Import page. MetaTrader comes in as a file, not a live connection.

No. Journzen recognises trades it already holds, so importing an overlapping file again adds only what is new.

Yes. Tap "New trade", fill in the pair, direction, prices and lots, and Journzen suggests the profit or loss for you to confirm.

Pro is $20 for 30 days from any country, or ₦30,000 in Nigeria. Nothing renews by itself.

By debit or credit card (Visa, Mastercard, Amex), Apple Pay or Google Pay from any country. In Nigeria also by bank transfer, USSD or Paystack. Or with USDT (TRC20) or Bitcoin. Cards and wallets are processed by Flutterwave or Paystack; Journzen never sees your card.

Within seconds. After paying, you come back to Journzen, which checks the payment with the provider and shows "Pro active until" with the date. If you closed the page before coming back, Pro still switches on for your account.

Go to Account → Plan → "Paid already?" and enter the reference from your receipt (Flutterwave references start with jz-). Journzen checks it with the provider and switches Pro on. A reference works once, on one account.

No. Paid time is added to the time you have left. Paying with 10 days remaining gives you 40.

Send the exact amount to the address on the Pro page, then tap "I've paid" and paste the transaction hash. USDT (TRC20) is checked on the Tron network automatically and switches Pro on once confirmed, usually within a minute. Bitcoin is confirmed by hand by the Journzen team, and the app shows it as pending until then.

Your journal stays exactly as it is. Reports lock again and you can add trades up to the Free limit.

Journzen needs the entry and exit times in UTC, the symbol must be on Deriv's market feed, and your entry price must sit inside the entry candle. Otherwise it shows nothing rather than a guess.

Open a trade and tap "Chart & replay". The trade is drawn on its market's real candles, from one minute to one day, and you can step through it bar by bar.

R is the result measured in units of the risk you planned: a stop 10 pips away that ends 20 pips in profit is +2R. Trades without a stop loss have no R.

Your own limits: a daily loss limit, a maximum number of trades a day and a cooldown after a loss. Set them in Playbooks. Every new trade checks them first, and a trade that breaks one is marked, with its cost counted.

From your last 30 closed trades: the share kept clean of tagged mistakes and the share of playbook rules you followed. It needs a few trades before it shows.

A setup with written rules. Pick it as the setup when you log a trade and tick the rules you followed; Journzen compares rule-keeping trades with rule-breaking ones.

Only you. Journzen is private by default. A mentor link shows only what you choose, is view-only, and you can switch it off at any time.

In this browser on this device. It talks to Deriv directly and is read-only.

Account → Mentor view. Pick what to include, create the link and send it. Switch it off from the same place at any time.

Delete trades from the Journal, or email support@journzen.com from your account email to close your account.